FAQ

Straight answers, before you ask.

Cost, timing, currency, ownership, monthly care and the chat box. If your question isn’t here, ask me directly.

Prices in

Working together

Do you build websites for businesses in the US, Canada or Australia?

Yes. I work remotely with small businesses wherever they are, mostly by email, with a short video call when it helps. Prices are shown in US dollars, British pounds, euros or Australian dollars.

How do we work together if I’m in a different time zone?

Mostly by email, with a short video call when it helps. I’m on UK time (GMT/BST) and reply within 3 working days. UK working hours overlap with Europe and with US East Coast mornings.

How long does it take to build a website?

One Page takes 5–7 working days, Website 2–3 weeks, Website + Leads 3–4 weeks and Premium 4–6 weeks. Lead Setup takes about a week. Times count from when I have your text and photos, and your logo unless logo design is included in the package.

Do I need a website if I already have a Google Business Profile?

A profile helps people find you on Google Maps and in search. A website gives you room for your services, photos, prices and a quote form, on pages you control. They work best when they match, which is why Website + Leads sets up both together.

Do you guarantee first-page Google rankings?

No. I don’t sell ranking guarantees. I build clean foundations, such as fast pages, clear titles and structure, so Google can understand your site.

Prices and payment

How much does a website cost for a small business?

One Page is from $299, Website from $899, Website + Leads from $1,499 and Premium from $2,299. Lead Setup for a site you already have is from $699. Hosting is included for one year starting on the website’s launch date, or I can build on your existing hosting at the same package price. The renewal cost is in your written quote, before the deposit. Monthly care is $45 a month and optional. Add-ons such as a Google Business Profile, a quote path and alerts are listed on the Services page. No VAT is added.

What currency are your prices in? Can I pay in USD, EUR or AUD?

Prices are set in four currencies: US dollars, British pounds, euros and Australian dollars. The site picks one based on where you are, and you can switch it at any time. You pay in the currency shown on your quote.

Do your prices include VAT or sales tax?

No VAT is added to my prices. I’m not VAT registered.

How do I pay, and is there a deposit?

50% when we start. The remaining 50% is due at launch, before the site is published. You can pay by card (through Stripe) or by PayPal.

Are there monthly fees or a long contract?

No long contract. The website is a one-off price. Hosting is included for one year starting on the website’s launch date, or I can build on your existing hosting — the package price stays the same. The hosting renewal cost is in your written quote, before the deposit. Monthly care is optional either way, and month to month. The chat box add-on runs as part of care.

Is there a refund policy?

Yes. Your deposit is refundable until design work starts. The details are on the Terms page.

Lead Setup

Can you get me more calls and quote requests without rebuilding my website?

That’s what Lead Setup is for. I add Google Business Profile setup or cleanup, a quote form, and instant alerts to the site you already have. It’s not a redesign. If your site can’t support it, I’ll say so and quote a site package instead.

Does Lead Setup work with Wix, Squarespace or GoDaddy sites?

I check your current site first. If it can take the Google Business Profile work, the quote form and the alerts, Lead Setup goes on top of it. If it can’t, I’ll tell you and quote a site package instead.

How will I know when a new lead comes in?

You get an instant alert by email or WhatsApp.

Can you set up or fix my Google Business Profile?

Yes, setup or cleanup: categories, services, photos and map, matching your website. Google verifies the business with the owner directly, so there may be one step you complete yourself.

My customers don’t use WhatsApp. Can they call or email instead?

Yes. Instant alerts can go to email, or to WhatsApp if your customers use it. The quote form is always part of Lead Setup.

Website Refresh

What’s the difference between a website refresh and a full redesign?

A Website Refresh keeps your current text, images and pages, and gives them a new look and layout. A full redesign also means new pages, new writing or a new structure, and that’s the Website package. Not sure which you need? Send me your site and I’ll tell you.

Will a website refresh hurt my Google rankings?

It shouldn’t. Your page addresses and your content stay the same, so Google sees the same pages with a new look.

Monthly care

What does website care include, and what does it cost?

Care is optional, whether I host the site or it stays on your existing hosting. I monitor uptime, run backups where they are available or already configured, make small text or photo changes, keep tracking on where it is included in your package while you’re on care, and if the site goes down: tell me any time, and fixing it is my first job that working day. It’s $45 a month, month to month, cancel any time. New pages or a full rewrite of your text and images are quoted separately.

Can I cancel care at any time?

Yes. Care is month to month, cancel any time, whether I host the site or it stays on your existing hosting.

What happens to my site if I stop care or want to move hosts?

If I host the site and you stop monthly care, the site stays hosted during the first year from launch, and after that only if the hosting renewal is paid as quoted. I don’t monitor the site or make updates, included tracking stops, and any changes are quoted. If the site is on your hosting, it stays with your hosting company. If their servers go down, they fix that. I’m responsible for the website work I built, but I can’t control a host that isn’t mine. Your domain is yours, and the chat box comes off when care stops. After the final payment you own the design and content, and I can hand over the files if you move.

Chat box

Will the AI chat box make things up or quote wrong prices?

It is set up to answer from what’s on your website. If the answer isn’t there, it says so and asks for the visitor’s name and email instead. AI may make mistakes. Visitors should confirm prices and bookings with you directly.

Is there a limit on how many messages the chat box handles?

Yes. There are two plans: 1,000 replies a month, or 3,000 replies a month. Each plan has a hard cap. When the month’s replies are used up, the box asks visitors to use the contact form. There are no automatic extra charges.

Can the chat box book appointments?

No. It answers questions from your site and, when it can’t help, takes a name and email so you can follow up.

Which AI does the chat box use, and what happens to visitor data?

Replies are generated by AI from xAI. What a visitor types goes to the site’s server, and the reply comes back from xAI. Names and emails left in the box reach you the same way as a contact form message. See Privacy.

Can I keep the chat box without monthly care?

No. It’s $229 to add, plus $39 a month for 1,000 replies or $89 a month for 3,000 replies, in addition to monthly care. The chat box requires monthly care, and the box comes off when care stops.

Ownership

Who owns my website and domain after launch?

You own your domain. If I host the site, hosting is included for one year starting on the website’s launch date. After that, a renewal cost applies, and I’ll state it in your written quote before you pay a deposit. Or I can build on your existing hosting, at the same package price. If I host the site and you skip monthly care, the site stays hosted during that first year, and after that only if the renewal is paid as quoted. After the final payment you own the design and content, and I can hand over the files if you move.

Can you build the site on hosting I already have?

Yes. Hosting is included for one year starting on the website’s launch date, or I can build on your existing hosting. The package price stays the same. If I host the site, the renewal cost is in your written quote, before the deposit. I’ll need delegated or site-specific access to put the site live, or I can send you a zip of the files to upload. Monthly care is optional either way.

Tell me about your business.

I’ll reply within 3 working days with questions and a written quote. No obligation.