Legal

Terms

Draft for review — not published.

The plain version of how working together works. This page is a review draft only. It is not legal advice and is not a legal compliance sign-off.

Wain is the trading name of Beata Karaskova, a sole trader based in England.

Address:
46 Tarnbrook Way
Bracknell
Berkshire
RG12 0GB
United Kingdom

Contact: web@wainshop.com.

Quotes and prices

  • Starting prices for the website packages are One Page from $299, Website from $899, Website + Leads from $1,499 and Premium from $2,299. Prices are shown in US dollars, British pounds, euros or Australian dollars. You pay in the currency on your quote.
  • Your written quote sets the final price and what is included.
  • No VAT is added. I’m not VAT registered.

Payment

  • 50% when we start. The remaining 50% is due at launch, before the site is published.
  • You can pay by card (through Stripe) or by PayPal.
  • Monthly care and the chat box monthly fee are paid monthly.

Timing

  • Typical times: One Page 5–7 working days, Website 2–3 weeks, Website + Leads 3–4 weeks, Premium 4–6 weeks, and Lead Setup about 1 week.
  • Those times count from when I have your text and photos, and your logo, unless logo design is included in the package.
  • One Page, Website, Website + Leads and Premium each include one revision round.

Hosting

  • If I host the site, hosting is included for one year starting on the website’s launch date. After that, a renewal cost applies. I will state that renewal cost in your written quote, before you pay a deposit. The hosting renewal is separate from monthly care. Even if you are on monthly care, the hosting renewal is still payable if I host the site.
  • If I host the site and you don’t take monthly care, the site stays hosted during that first year. I don’t monitor it or make updates, and any changes are quoted separately. After that first year, the site stays hosted only if the renewal is paid as quoted.
  • If you prefer to use your own hosting, the package price is the same. I’ll work with delegated or site-specific access, or you can upload a zip of the site. I don’t need the main account password. You pay your own host, and there is no Wain hosting renewal in that case.
  • If the site is on a host that isn’t mine and the server has a problem, that hosting provider is responsible for the server. I’m responsible for the website work I built. I can’t control a host that isn’t mine.

Domain

  • You own your domain name. You pay for the domain separately. It is registered in your name.
  • I can help you choose and register a domain, or connect a domain you already have with your existing provider.
  • I can also offer my domain provider, so the domain and hosting can be kept together. You may keep your existing provider if you prefer.

Ownership

After the final payment you own the design and content, and I can hand over the files if you move.

Monthly care

  • Monthly care is $45 a month. It is optional, whether I host the site or you use your own hosting. It is month to month. You can cancel at any time. If you cancel, care continues until the end of the paid month and then stops. It does not renew for the next month.
  • Care includes uptime monitoring, backups where they are available or already configured, and small text or photo changes. New pages or a full rewrite of your text and images are quoted separately. If your package includes tracking, that tracking stays on while you are on care, and comes off when care ends.
  • 24/7 support if the site goes down. Tell me any time, and fixing it is my first job that working day. That is not a promise of an immediate reply or an immediate fix.

Chat box

  • The chat box is configured to answer using information supplied from your website. AI may make mistakes. Visitors should confirm prices and bookings with you directly.
  • There are two plans: 1,000 replies a month, or 3,000 replies a month. Each plan has a hard cap. When the month’s replies are used up, the box asks visitors to use your contact form. There are no automatic extra charges.
  • It is $229 to add, plus $39 a month for 1,000 replies or $89 a month for 3,000 replies, in addition to monthly care ($45 a month). The chat box requires monthly care. If care stops, the chat box comes off at the end of the paid care period.

Refunds and cancellation

Refunds are made to the same card or PayPal account you used to pay, unless we agree otherwise.

If you are buying as a consumer (a personal project)

  • Nothing in these terms takes away your statutory rights as a consumer.
  • You usually have 14 days to cancel, starting the day after the contract is made.
  • I will not start work during those 14 days unless you send a written request to start early, and you acknowledge that you lose the 14-day cancellation right once the service has been fully performed. I will not treat a quote, a deposit payment or a pre-ticked box as that request.
  • If you cancel in time and I have not started work, I will refund what you have paid, within 14 days of receiving your cancellation notice.
  • If you asked me in writing to start early, I started work, and you then cancel within the 14-day period, I may charge a proportionate amount for the work already done, and I will refund the balance within 14 days of receiving your cancellation notice. Your deposit is not automatically forfeited.
  • If required information about cancellation rights was missing, the 14-day period may be extended under UK law.
  • You can cancel by using the form below, or by a clear written statement (for example an email to web@wainshop.com).

If you are buying as a business

  • The 14-day consumer cancellation right does not apply to business contracts.
  • If you cancel before I start work, I will refund unused payments, less any unavoidable costs we have already agreed. If there are no such agreed costs, I will refund those payments in full.
  • If you cancel after I have started, you pay a fair amount for the work already done, plus any unavoidable costs we have already agreed. I will refund any unused balance. The deposit is not automatically forfeited in full.

Model cancellation form (for personal projects)

To Wain, at the address in Who you’re working with above, or by email to web@wainshop.com:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.

Search rankings

I build clean search foundations, but I don’t guarantee rankings, calls or leads.

Privacy

How this site handles your details is on the Privacy page.

Law

These terms are governed by the laws of England and Wales. This does not affect any mandatory consumer rights you have, including rights that apply if you live outside the United Kingdom. If you are a consumer, you may also bring a claim in the courts of the country where you live.